Order Restrictions
We ship only to the United States and Canada.
Login Account
Creating an online Login account enables us to retain your common information such as name, address, shipping addresses, etc… in our database. When you place future orders with us, you won’t have to keep filling out the forms. You will only have to enter the username you choose and the password you chose in the Customer Log-in section. All of your information (except payment data) will pre-fill on the order form, thus saving you time. Only your name, address, phone, E-mail address and your shipping information is maintained on our database. The database resides on a secure server and you must enter your user id and password to access this information. Your payment information is not retained, so you must re-enter it each time you order from us. We respect your privacy. Please check out our privacy statement.
Accepted Payment Methods
On-line orders can be paid through the checkout process by:
Credit Cards: Visa, MasterCard or American Express
Purchase Orders from approved customers. Our terms are “Net 30”.
Check/Money Orders/Wire Transfers All Payment methods including Personal Checks, Certified
Checks and Money Orders are accepted with this method. All checks will have to clear before the
product is shipped.
If you choose the Phone or Fax payment option in our order form, please call us with the
payment information after the order is placed.
Shipping Methods
We ship using UPS. You may choose which method, and may call us if a non-listed method is desired.
In the event that you require delivery to a PO box or an APO address, you will need to call us, and we will use the postal service. Most items are “in stock”, and they will usually be shipped within 24 hours of you placing your order. You will be notified of any items that are not in stock. If we have a question with your order, we will hold shipment until you can be contacted. Shipping charges for merchandise which is shipped back to us, due to an incorrect address (provided by the customer), will still be billed to your credit card.
Return Policy
If you receive the wrong product or there is a defect in the product (which we strive to not have) within 5 business days of receiving the item please email judy@americangloveco.com or call the warehouse 503-623-8114. We will send you a shipping label to return the item. We will replace the item for free or give you a full refund if necessary.
If you are dissatisfied with the quality of the item you received within 30 days please call or email us to discuss ways to rectify the situation. WE strive to have the best quality products and are happy to help suggest a different item to customize your needs.
Security
Any payment information you provide to us, is filtered through and encrypted using the latest 128 bit or greater secure encryption. Our Secure Certificate (SSL) is issued by COMODO, a leading provider of web security certificates. Our secure server software is the industry standard, and among the best software available today for secure commerce transactions. We use 1024 bit encryption for all of your personal information, including credit card number, name, and address, so it can’t be read as the information travels over the Internet.
Notification to you
You will be notified when your order ships, or if any items are out of stock, and when we expect to receive out of stock items. You will not be charged extra for shipping if the item is out of stock, and it is shipped at a later time. We will also let you know before you are charged if pricing is different than what is posted on the website.
Privacy Policy
Click Here see our privacy statement.