We ship using UPS. You may choose which method, and may call us if a non-listed method is desired.
In the event that you require delivery to a PO box or an APO address, you will need to call us, and we will use the postal service. Most items are “in stock”, and they will usually be shipped within 24 hours of you placing your order. You will be notified of any items that are not in stock. If we have a question with your order, we will hold shipment until you can be contacted. Shipping charges for merchandise which is shipped back to us, due to an incorrect address (provided by the customer), will still be billed to your credit card.
If you receive the wrong product or there is a defect in the product (which we strive to not have) within 5 business days of receiving the item please email firstname.lastname@example.org or call the warehouse 503-623-8114. We will send you a shipping label to return the item. We will replace the item for free or give you a full refund if necessary.
If you are dissatisfied with the quality of the item you received within 30 days please call or email us to discuss ways to rectify the situation. WE strive to have the best quality products and are happy to help suggest a different item to customize your needs.